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Refund policy

Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange.

If cancellations are received later than 60 Minutes after the purchase, we are no longer able to process them immediately.

In this case, the package is already in the shipping center. You will then receive your refund after we have received your return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please be sure to include your order number with your return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@welcome-to-life.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Matthias Marschang, In den Gärten 3, 56412 Daubach, Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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