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Track Order

YOU CAN VISIT HERE OR DIRECTLY AT THE COURIER'S WEBSITE: 

Courier

Tracking Website

Phone Support

USPS

Click Here

1 (800) 222-1811

ePacket

Click Here

 serv@17track.net

DHL eCommerce

Click Here

+1 317 554 5191

 

DELIVERY:

Your local customs office may require additional documentation and time to clear your package, which may delay the estimated delivery time.

Your order can be delivered to you either by the local post office or a local courier service. Depending on your region, most orders are delivered by your local postal service, so the package will be received by your regular mail. If you are not at home at the time of delivery, the post office can leave a notification card informing you how and where your delivery can be picked up.

HOW DO I KNOW IF MY PACKAGE HAS BEEN SENT AND IS ON ITS WAY?

As soon as you place an order, you will receive an automatic confirmation e-mail. Once your order has been processed and is ready to leave our distribution center, you will receive another e-mail with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package at our distribution center. Please use the appropriate tracking features of the carrier to determine when your package was picked up and is in transit.

Please allow 24-48 hours from the time of your order to update the status of your order.

MY TRACKING INFORMATION SHOWS THAT MY PACKAGE WAS DELIVERED BUT I NEVER RECEIVED IT.

We know how important your order is! WE offer our customers the ability to track your package. If the tracking information indicates that your items were delivered but you never received them, please check your neighborhood if another house received them by mistake. Talk to family, roommates, etc., if they received it on your behalf. It is also possible that the package was delivered to the property management or a housing office.

We will always do our best to help you, but WE do not take responsibility for packages that are lost or stolen in transit. If you still cannot locate your package, you must contact the carrier to discuss the matter and make a claim.

AFTER YOU HAVE PURCHASED

When will my order be processed?
Orders are processed and shipped within 24 hours after the order is placed. All orders are processed and shipped from our warehouses worldwide.

Confirmation of shipment?
A shipping confirmation will be sent to you via email as soon as your order is shipped, so you can track the status of your shipment. For all international orders, customers are responsible for customs fees and taxes.

International Shipping?

WE are proud to serve our customers from all over the world! The standard prices on our website are in USD, the conversion rate depends on your credit card company that handles the transaction. The site will display USD on the checkout page by default.

How long does the shipping take?

Usually it takes 8-18 business days to arrive in your country. However, in some cases, delivery may be delayed depending on the customs of your country.

WE are not responsible for any customs fees, import duties, taxes or other charges that may be incurred. The customer is responsible for the fees, even if the shipment is rejected upon delivery.

Will I be charged customs duties and taxes?
The prices displayed on our website are tax free in US dollars, which means you may be required to pay duties and taxes when you receive your order. Import taxes, duties, and related custom fees may be levied once your order arrives at its final destination as determined by your local customs office. Payment of these fees and taxes is your responsibility and is not assumed by us. We are not responsible for delays caused by the customs authorities in your country. Please contact your local customs office for further details regarding fees.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately.

We process and ship orders quickly. Once our warehouse has processed your order, we cannot make any changes.

Please note that orders that have already been packed or shipped cannot be cancelled.

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